Shopping Cart

Frequently Asked Questions

/
Frequently Asked Questions

Booking & Appointments

You can book by calling us on 02 9869 7927 or through our contact page. We recommend booking ahead, especially for colour and weekend appointments, as these fill quickly.

 

For major colour changes, corrections, extensions, or keratin treatments, we offer a consultation first so we can assess your hair, discuss the result you want, and give you an accurate quote. It’s the best way to make sure you love the outcome.

 

Tuesday 9:00am–5:30pm, Wednesday 9:00am–9:00pm, Thursday & Friday 9:00am–5:30pm, and Saturday 8:00am–3:00pm. We’re closed Sundays and Mondays.

 

We ask for at least 48 hours notice if you need to reschedule or cancel, so we can offer your spot to another client.

Services & Pricing

Haircuts and styling, hair colour, balayage and foils, hair extensions, keratin smoothing, hair treatments, perms, and bridal and occasion hair. You can explore each on our services pages.

Pricing depends on your hair length, thickness, and the service. Cuts and styling have set prices, while colour, balayage, and extensions are quoted at consultation so you get an accurate figure.

 

Yes. Our stylists are experienced across a wide range of hair types and textures, and every service is tailored to suit your hair and the look you’re after.

 

We stock a selected range of professional take-home products so you can maintain your results between visits.

Colour, Balayage & Extensions

Foils create precise, uniform highlights, while balayage is hand-painted for a softer, more natural, sun-kissed effect that grows out beautifully. In your consultation we’ll recommend which suits your hair and lifestyle best.

 

Yes — colour correction is one of our specialties. Because every correction is different, we’ll assess your hair in a consultation first and talk you through the process, timing, and cost.

 

We offer premium extensions for added length, volume, and movement, matched to your natural colour and texture for a seamless, natural-looking blend.

 

It varies by service — a root touch-up is quicker, while full balayage or a colour correction can take several hours. We’ll give you a realistic time frame when you book.

Treatments & Aftercare

Keratin smoothing reduces frizz and makes hair easier to manage, leaving it smoother and healthier-looking. It’s ideal for frizzy, unruly, or hard-to-style hair. We’ll check your hair’s suitability at consultation.

 

Use sulfate-free, colour-safe products, wash with cooler water, limit heat styling, and book regular treatments. Our stylists will recommend an aftercare routine tailored to your hair.

 

Every 6–8 weeks keeps your hair healthy and your style looking its best, though this varies with hair type and length. We’re happy to advise a schedule that suits you.

 

 

Yes — our restorative treatments repair, nourish, and strengthen hair that’s tired, dry, or damaged, bringing back shine and softness.

Gift Certificates & Policies

Yes. Hairacy gift certificates are available in $50, $75, $100, $150, and $200 values, redeemable on any service or product. You can buy them online and they’re delivered by email.

 

Gift certificates are valid for 12 months from the date of purchase and can’t be redeemed for cash.

 

We’re at 49 Pennant Parade, Epping NSW 2121.