Privacy Policy

Last Updated: July 2026

At Hairacy (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, hairacy.com.au (the “Site”), and purchase our gift certificates or use our services.

Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you (“personal information”). The types of personal information we may collect include:

• Identity Data: Full name, billing address, shipping address (if applicable), email address, and telephone number.
• Transaction Data: Details about the gift certificates you purchase from our Site, including the date, time, and value of the purchase.
• Payment Data: Financial information required to process your transaction. Note: We do not directly store your credit card details on our servers (see Section 4).
• Technical and Usage Data: IP address, browser type, device information, operating system, and details about how you interact with our website.

2. How We Collect Your Information

We collect personal information from you in the following ways:

• Direct Interaction: When you fill out forms on our Site, create an account, purchase a gift certificate, or contact us directly via email or phone.
• Automated Technologies (Cookies): As you navigate our Site, we may automatically collect technical data using cookies, server logs, and similar technologies to improve your browsing experience.

3. How We Use Your Information

We use the information we collect to operate our business and provide you with a seamless experience. Specifically, we use your data to:

• Process and fulfill your gift certificate purchases via our WooCommerce platform.
• Send you transaction confirmations, invoices, and digital gift certificates.
• Respond to customer service requests, inquiries, or support needs.
• Manage, maintain, and optimize the security and functionality of our Site.
• Comply with legal obligations, accounting requirements, and tax regulations in Australia.

4. WooCommerce, Google Analytics, and Third-Party Services

Our e-commerce store is built on WooCommerce and we use Google Analytics to understand how visitors interact with our Site.

• Order Management: WooCommerce stores your order data, contact details, and purchase history so we can process and track your gift certificate transactions.
• Payment Gateways: To complete transactions securely, we use trusted third-party payment processors. Your payment details are encrypted and passed directly to the secure payment provider. Hairacy does not store or have direct access to your full credit card number or bank details.
• Analytics Tracking: Google Analytics uses cookies and similar technologies to collect and analyze information about the use of our Site (such as pages visited, time spent on the site, and the site you came from). This data is aggregated and anonymized; it does not personally identify you. We use this information strictly to improve our website design, performance, and user experience.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted third parties who help us operate our business, including:

• Service providers assisting with website hosting, maintenance, and IT infrastructure.
• Payment gateways and financial institutions processing your transactions.
• Professional advisors, including accountants and legal teams, as required by law.
• Law enforcement or regulatory authorities if required to do so by applicable Australian laws.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures—including SSL encryption for data transmission—to protect your personal information against unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet is 100% secure.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements (such as retaining transaction records for tax purposes).

8. Your Rights (Australian Privacy Principles)

In accordance with the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request that we correct or update any inaccurate or incomplete personal information.
• Request that we delete your personal information (subject to certain legal and contractual retention requirements).

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Cookies and Opting Out

We use cookies to ensure our shopping cart and WooCommerce checkout function properly, and to power our Google Analytics tracking.

• Functional Cookies: These are necessary for the website to remember what is in your shopping cart and to allow you to complete a gift certificate purchase.
• Analytics Cookies: These help us track site performance and visitor behavior anonymously.

How to Opt Out:

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, please note that some parts of this Site, including the gift certificate checkout process, may not function correctly.

To specifically opt out of being tracked by Google Analytics across all websites, you can download and install the Google Analytics Opt-out Browser Add-on available via Google’s official website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Hairacy

Website: hairacy.com.au

Email: [email protected]